Customer Care

Beaumont Roofing is a major roofing contractor in South East England and we therefore believe it has a responsibility, not just to its customer-base, but also to the reputation of the industry as a whole, to ensure that it achieves the highest standards of professionalism and customer satisfaction.

The personnel, who deliver contracts, are central to customer satisfaction, so we ensure that they are well-trained, and have skills relevant to the project, materials and technologies.

Customer satisfaction extends to its customers' own customers, for example home owners. We therefore have a customers care team who respond to issues on the rare occasions that they arise. While these are few and far between, we have a system in place to ensure effective communication with its customer and the end customer too, from when the issue is flagged up to, when it has been resolved, and the timelines and actions involved in between.

We prefer that no issues arise and so we are investing in new technologies and materials to deliver a right first time service.

Beaumont Roofing Services secure repeat business from customers, which underline the business' philosophy that every customer should be so happy that it can be a reference.

Working together with our Customers

We have developed, ongoing, strong customer relationships with national and regional house builders and construction companies. By working in partnership with customers, we have secured significant repeat business, which is one of the main reasons for our continuing success.

We place great emphasis on internal and external relationship building. The company's personnel, working closely with customers, has enabled them to understand their needs and aspirations and the need to deliver high quality work at sensible rates and on time.

This level of commitment is supported by investment in new technologies and materials, extensive management information systems, procedures and controls.